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Guest Manual

10 William Court, 94 Dedworth Road, Windsor, Berkshire. SL4

Welcome

We’re so excited you’re here! Use this guide to easily find information you might need during your stay.

Need something else?
Our team is here to help, don’t hesitate to call us.

Getting here

FAQs

Sustainability

Small things make a big difference.

ENTR and our hosts are dedicated to the preservation and sustainability of the planet, therefore we are consistently trying to improve our services for hosts and guests. As such we acknowledge that the energy we use is a finite resource.

During your stay we ask that you be respectful of the resources provided and to help in this mission, we have provided a list of top tips and recommendations to settle in, enjoy yourself and aid the planet in being conservation friendly.

Thermostat and heating settings.

• While we understand our guests come from all over the world, the recommended level of heating in a British household is 18°C (64.4°F) as per Gov.uk suggestions. If possible, we’d ask our guests to be careful of using above 21°C (69°F).

• Please ensure that if you are leaving the property the heating is switched off, especially upon check out.

• Using the heating system on the highest setting may compromise boilers and cause leaks, damages and further waste.

• Closing curtains and blinds in the evening aids in keeping the heated air in the building. Keeping you warmer for longer.

• If you’re ever unsure of any heating or plumbing, please message, text or call our guest support line right away and our dedicated 24/7 Guest Support Team will assist you in anyway they can.

Electricity.

• Turning off lights in rooms not being used is a great start in a energy conscious society.

• Washing clothing on a 30°C wash instead of even a 40°C wash can help in preserving energy by 40% a year.

Your experience is important to us, we thank you for choosing an ENTR property for your stay and wish you a pleasant time.

Fire Safety

Property Fire Safety

Welcome to our property! Your safety is our top priority, and we want to ensure your stay is enjoyable and secure. We will kindly ask you to follow the following:

Know Your Exits: 

Take a moment to locate the nearest exits, including fire exits, stairwells, and emergency escape routes. In case of a fire, stay calm and use these routes to evacuate promptly.

No Smoking: 

Smoking is strictly prohibited inside the premises. Please use designated outdoor smoking areas, if available.
Dispose of cigarette butts in provided receptacles to prevent fire hazards.

Cooking Safety: 

Exercise caution while cooking. Never leave cooking appliances unattended, and ensure all appliances are
turned off when not in use.

Open Flames: 

We don’t provide candles or tea lights for safety reasons, and we ask you to refrain from using these to prevent
risk.

We want you to have a fantastic and worry-free stay. By following these simple fire safety guidelines, you’ll help ensure the safety of yourself and others. If you have any questions or concerns, please don’t hesitate to contact us. Enjoy your stay!

Still need help?

Customer Support

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